Square Data Reader Support

Find support for the Square POS Opens New Window app, including resources for effortless setup and use.

Square

How to set up your reader with Square

When using an iPad, you must set up your data reader through this app or the Socket Mobile Companion app first. If you have paired your data reader in your iPad's Bluetooth settings and the reader does not connect to your app, please ‘Forget/Remove’ the data reader from Settings, restart your iPad, and follow the instructions for your host device below.

Select your host device below for set-up instructions...

iphone-ipad

iPhone / iPad Setup

android-not-compatible

Android Setup

imac

Apple Mac Setup

  1. Download Socket Mobile Companion Opens New Window from the Apple App store and follow the set-up instructions within the app.
    2. download-on-apple-app-store
  2. Once connected, launch the Square App on your iPad or iPhone.

OR:

  1. Follow the Barcode Reader setup instructions in the More > Settings > Hardware section of the Square app.
  1. Follow these instructions for pairing a reader to an Apple Mac.

  1. Download Socket Mobile Companion Opens New Window from the Apple App store and follow the set-up instructions within the app.
    2. download-on-apple-app-store
  2. Once connected, launch the Square App on your iPad or iPhone.

OR:

  1. Follow the Barcode Reader set up instructions in the More/Settings/Hardware section of the Square app.

If you encounter issues setting up your reader...

  • Ensure the application is updated to the latest version
  • Ensure your tablet/phone is updated to the latest version
  • Ensure the Socket Mobile reader is discoverable by following the steps below:
    1. Power on the data reader
    2. Press and hold the scan button (1)
    3. Press and hold the power button (2)
700-series-reset

700 Series

800-series-reset

800 Series

durasled-reset

DuraSled

durascan-wear-reset

DuraScan Wear

xtremescan-reset

XtremeScan

xtremescan-grip-reset

XtremeScan Grip

(Mouse over images to enlarge)

       4. Listen for 3 beeps and release
       5. Remove (forget) the reader from the Bluetooth list on the host device.

After completing the steps above, your reader should now be discoverable. Please attempt pairing again.

Triangle Exclamation

If the app is up-to-date and the reader is discoverable but still does not pair, please restart your device and attempt pairing again.

Need more help with Square?

Our support team is happy to assist.

Hardware SupportProgramming Support