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Below are some of the more common issues we see reported. Please click the appropriate tile to view the proposed resolution.
Note: We are aware of a connection issue with Shopify POS version 8.1.0 on Android. We are working with Shopify to resolve the issue and are expecting an updated version of Shopify to be released shortly.
When I scan a barcode, no data appears on my screen
I can scan into my POS app, but not my Inventory app.
My reader is not discoverable.
My reader isn't found when I try and pair it in Companion.
My reader keeps disconnecting from Bluetooth.
The batteries in my reader never fully charge.
My reader turns off randomly.
42% of all sudden Bluetooth and connectivity issues reported are caused by the tablet or software being updated in the background? A simple restart of the tablet normally fixes the issue. Worth a try!
Need something else? Here are all our FAQ’s and Troubleshooting suggestions, by Category:
Device Set-Up
Batteries & Charging
Bluetooth & Pairing
Barcodes
Camera Scanning
Developer / SDK
Pre-Sales
General
Companion App
Contactless D600 & S550
SocketCam Family
SocketScan 300 Series
SocketScan 700 Series
DuraScan 700 Series
SocketScan 800 Series
DuraScan 800 Series
DuraSled Series
CHS Series 7
Troubleshooting