Socket Mobile-EMEA » Support » FAQs & Troubleshooting » Bluetooth & Pairing FAQs

 


Note: Many pairing and connectivity issues are caused by updates to host tablets, smartphones, PCs or the software application your barcode reader is being used with.

If your reader is experiencing pairing or connectivity issues, please follow these instructions.


Troubleshooting

  • My host device cannot find the reader.

  • When I read a barcode or NFC tag, no data appears on my screen.

  • My reader isn’t found when I try and pair it in Companion.

  • My reader is no longer connected.

  • My reader frequently disconnects from Bluetooth.

  • My reader turns off randomly on its own.

  • I still can't connect my reader.

  • The iPad's keyboard won't pop up.

  • Connecting Socket Mobile scanners in Application Mode for Android 8+

  • I cannot download or use the Companion app to pair. What do I do?

How To

  • How do I connect my S550 to my Apple device in Application Mode?

  • How do I connect my D600 to my Apple device in Application Mode?

  • How do I set up my S550?

  • How do I connect my scanner to my Apple device in Application Mode?

  • How do I pair my Socket Mobile scanner in Application mode on my PC?

  • How do I set my Socket Mobile scanner in Application Mode (SPP mode) on Android using the onscreen barcodes in Socket Scan 10?

FAQs

  • Does my barcode reader need to be in Application Mode or Basic Keyboard Mode?

  • Can I pair and connect my Socket Mobile scanner to multiple host devices at the same time?

  • How do I pair my Socket Mobile reader in Basic Keyboard Mode (HID)?

  • How do I set up my reader on my Samsung Galaxy when there is no menu button?

Can't find the answer you need?

Please submit a hardware support request and our representatives will assist you.