• My scanner is not holding a charge.

  • My host device cannot find the reader.

  • When I read a barcode or NFC tag, no data appears on my screen.

  • My reader is no longer connected.

  • My reader frequently disconnects from Bluetooth.

  • My reader turns off randomly on its own.

  • I still can't connect my reader.

  • The iPad's keyboard won't pop up.

  • My scanner will not automatically scan barcodes.

  • Connecting Socket Mobile scanners in Application Mode for Android 8+

  • I cannot download or use the Companion app to pair. What do I do?

  • My Charging Dock/Charging Stand does not charge my scanner.

  • The scanner does not scan the whole barcode when we are scanning in the Safari, Chrome or Firefox web browser. Is there something wrong with my scanner?

Can't find the answer you need?

Please submit a hardware support request and our representatives will assist you.